Conference Paper

Assessing Service Quality and Customer Satisfaction Using online Reviews

Published in: The 17 Scientific Annual International Conference for Business

Oct 26, 2021

/ Kholoud AlQeisi / Shorouq Eletter

Prevailing communication technologies nowadays allow for consumers ex-changing and sharing views over many products and services and the prevalence of the online media furtherly accelerated e-WOM influence. E-MOW is considered valuable for customers, both existing and potential, to extract in-depth information about marketing offers in an objectively reduced effort or cost. Online reviews project major influence on consumer decisions; correspondingly customers lacking previous experience with a...


Corporate Governance and Financial Performance of Quoted Deposit Money Banks in Nigeria: An empirical investigation

Published in: African Journal of Business and Economic Research

Oct 21, 2021

/ Mosab Tabash / Ahmed Abou Samak

This paper studied how firm governance affects the performance of quoted deposit money banks in Nigeria. The paper aimed to ascertain the effects of board size, board composition, and gender diversity after controlling for firm age and firm size on financial performance. The study was predicated on stewardship theory, agency theory, and resource dependency theory. Data was fetched from the financial statements of all quoted deposit money banks. The study utilized a panel regression method to ex...


Accrued Forecasting On Tourist’s Arrival In Bangladesh For Sustainable Development

Published in: Geojournal Of Tourism And Geosites

Sep 20, 2021

/ Mosab Tabash / Ahmed Abou Samak

Forecasting of potential tourists' appearance could assume a critical role in the tourism industry, arranging at all levels in both the private and public sectors. In this study our aim to build an econometric model to forecast worldwide visitor streams to Bangladesh. For this purpose, the present investigation focuses on univariate Seasonal Autoregressive Integrated Moving Average (SARIMA) modeling. Model choice criteria were Mean Absolute Percentage Error (MAPE), Mean Absolute Error (MAE), an...


Determinants and outcomes of e-business adoption among manufacturing SMEs: Insights from a developing country

Published in: Journal of Science and Technology Policy Management

Aug 11, 2021

Muneer Abbad Ibrahim Hussien Musa Magboul Kholoud AlQeisi

In response to a turbulent industrial environment, especially for small and medium enterprises (SMEs), organizations have widely adopted e-business to improve their processes. This study aims to propose a model that encapsulates the determinants and outcomes of e-business adoption. Design/methodology/approach The determinants and outcomes of e-business adoption were tested using data gathered from 282 managers and analyzed using structural equation modelling techniques. Findings The res...


Customizing leadership practices for the millennial workforce: A conceptual framework

Published in: Cogent Social Sciences

May 13, 2021

/ Bayan Farhan

This study is a critical review of literature to develop a conceptual framework that offers new insights on the complicated interaction between the millennial workforce and leadership competencies. The current study applies contingency approach as a theoretical foundation to answer the question of which leadership practice is suitable for leading the millennial workforce. The study contributes to research on leadership by developing a theoretical framework in which the contingency approach beco...

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