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Information quality framework

Mar 01, 2015

DOI:

Published in: GLOBAL BUSINESS & ECONOMICS ANTHOLOGY

/ zina houhamdi / Belkacem Athamena

This paper discusses a general, meaningful and repeated problem in information systems practice: under investment in the client information quality. Many organizations need precise financial models so as to initiate investments in their information systems and associated processes. Nevertheless, there are no broadly recognized strategies to accurately combining the expenses and profits of potential quality enhancement to client information. This can result in inadequate quality client information which influences the organizational goals. Further, the absence of such a strategy impedes the ability for Information System (IS) developers to discuss the investing case in betterments since the organizational resources access is dependent on such a case being made. To address this problem, we propose and assess a structure for generating financial models of the expenses and profits of client information quality. These models can be exploited to select and prioritize from various candidate interventions across multiple client processes and information resources, and to set up a business case for the society to make the investment. As the work tried to provide and evaluate an artifact instead of answer a question, design science was identified as the most suitable research approach. With design science, utility of a conceived artifact is precisely established as the goal rather than the theory truth. So instead of following a process of expressing and answering a sequence of research questions, design science develops by constructing and evaluating an artifact. In this case, the framework is built as an abstract artifact, incorporating models, measures and a method.

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